Imran Zaman The founder of CALLTHEPM.COM Blog. He works as a program manager delivering digital transformation across fortune 500 companies.

How Will The Workplace Change After COVID-19?

3 min read

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The global Covid-19 pandemic will dramatically change the policies and processes that are used for working remotely. The technologies and practices that people and businesses were forced to embrace during the coronavirus pandemic will soon be integrated into the standard operating procedures of many businesses; evidently, they have started refining their use and are already enjoying their benefits. This is destined to create a new ‘normal’ for working remotely once the pandemic is under control; when businesses can continue to provide the products and services their customers need.

Familiarity With New Communication Technologies

Familiarity With New Communication Technologies

Effective remote working during the coronavirus pandemic requires embracing new communication technologies. Virtual tech bars, code check-ins, productivity monitoring dashboards and many other cutting-edge technologies must be put in place quickly. Cloud-based technology like SaaS (Software-as-a-Service), IaaS (Infrastructure as a Service and Cloud Technologies) as well as other internet-based technologies that make doing more virtual tasks possible will need to be introduced to provide remote workers with the support they need. These technologies should include flexible, secure, virtual desktops that facilitate a faster and improved user experience.

New Tech Tools

New Tech Tools

To increase the effectivity and profitability of remote working, management teams will need to invest in the new tools that remote workers need. These tools should be cloud based, robust and provide zero-trust remote access. Technologies like Google’s suite of communication tools and Microsoft’s suite of tools that allow cloud-enabled remote workers to collaborate are a good starting point. However, these tools must be selected correctly and used to optimise remote workers’ communication and processes. If not, they will be stuck trying to optimise new technology with old, inefficient workflows.

Setup and Technology

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Tech-savvy remote workers need an operational and technical foundation to help them optimise their productivity. Businesses will have to commit to investing in the companywide IT upgrades required to make remote workers more productive. It is vital to understand that the administrative costs of bringing a team of remote workers up to speed on the most effective IT communication tools will quickly pay for itself with the improvement in the quality and volume of work the remote team will be able to produce. Both the employees and businesses will grow with the investment in purchasing and setting up the right technology.

Data Security

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Remote workers must have built-in security measures that protect communication from their remote devices. Offices and remote worksites need to be equipped with the technology that makes remote-team communication fast, safe and secure. That includes telepresence devices, remote meeting software, chat software and seamless, high-tech conference-coordinating software and applications. Dialling into video meetings securely makes virtual workers visually present and far more productive. Business will need to install or upgrade existing IT infrastructure or move to the cloud to support this.

A Comprehensive Plan

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The coronavirus pandemic has forced businesses to, on the fly, create piecemeal processes and policies to address the issues and concerns involved in the evolving remote-work demands; however, to be effective and engender the public’s trust, a comprehensive plan is essential. To thrive in the post coronavirus-pandemic business environment, having effective, comprehensive plans in place for remote workers is a must.

Overcoming Remote-Team Management Challenges

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In order to avoid common remote-team management challenges and reach company goals faster, businesses will need to boost process automation, increase business bandwidth, VPN access and other resources and employ work-management technology to optimise service delivery and reduce vulnerabilities and threats through digital transformation. Communication problems with remote workers can lead to a wide range of other management issues. In order for businesses to provide the direction remote workers need, a major initiative will need to be made to create an efficient, effective communication strategy supported by the right technology.

Coordinating Remote Workers

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The cornerstone of coordinating any fully functioning group of remote workers is efficient and effective communication. To efficiently coordinate remote team members using communication-based technological tools like chat, instant messaging and other types of two-way communication channels is essential. Keeping these channels open and constantly monitored makes identifying and addressing potential problems quick and easy. These technologies make managers responsive, available and able to coordinate the activities of remote employees as easily and effectively as they would on-site workers.

Build Technological Changes Into the Budget

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To effectively manage the technological upgrades remote workers need, and to not have breaks in communication due to surprise costs, businesses must start including the cost of the needed technological upgrades into the budget. This will lead to a more streamlined process for onboarding remote-employee operations. This must also include the cost of training remote workers in the effective use of the new communication technologies. This enables them to quickly become adept at using the new tools safely, securely and productively. This will benefit both the employees and the business.

Project Management Software

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Having one central tool that managers and workers can use to organise the tasks associated with any project ensures remote workers will remain in the loop and get the direction they need. Project management software can be used to assign tasks to remote team members, outline the steps and create a checklist for completing projects and allow both managers and remote teams to add comments. This helps to make project goals, expectations and obligations explicit and clear. This is of great importance for dealing with remote workers who rely on calls, chats and emails for guidance and support.

Conclusion

Cloud working

Remote working has the potential to enable businesses to increase their productivity; however, businesses must ensure they overcome virtual communication-related inefficiencies. They can gain access to qualitative and quantitative data from remote workers and better coordinate remote employees’ activities through teleconferencing, video conferencing and feedback via e-mail. This ensures remote workers are aware of important company directives, project goals, deadlines and process changes. These changes will make the post coronavirus remote-work environment dramatically different.

Imran Zaman The founder of CALLTHEPM.COM Blog. He works as a program manager delivering digital transformation across fortune 500 companies.